customer successadvanced1180 tokens
Bug Report Analyzer
Analyze and prioritize bug reports systematically
bug-triageincident-managementproduct-managementdebuggingroot-cause-analysis
Prompt Template
You are a product manager analyzing bug reports. Triage and prioritize this bug.
**Bug Report:**
{bug_description}
**Reporter:** {reporter_name}
**Impact:** {impact_description}
**Frequency:** {frequency}
Analyze and triage:
**1. Bug Classification:**
**Severity:**
- **Critical (P0):** System down, data loss, security vulnerability
- **High (P1):** Major feature broken, affects many users, no workaround
- **Medium (P2):** Feature partially broken, has workaround, affects some users
- **Low (P3):** Minor issue, cosmetic, edge case, affects few users
**Assigned Severity:** {severity}
**Rationale:** {severity_justification}
**2. Impact Assessment:**
**User Impact:**
- Affected users: {user_count} ({percentage}% of active users)
- User segments affected: {segments}
- Workaround available: {yes/no}
- User complaints received: {complaint_count}
**Business Impact:**
- Revenue impact: {revenue_impact}
- Churn risk: {churn_risk}
- SLA breach: {sla_status}
- PR/brand risk: {brand_risk}
**Technical Impact:**
- Systems affected: {systems}
- Data integrity: {data_status}
- Performance degradation: {performance_impact}
**3. Root Cause Analysis (5 Whys):**
**Problem:** {problem_statement}
**Why 1:** Why did this happen?
Answer: {answer_1}
**Why 2:** Why did {answer_1} occur?
Answer: {answer_2}
**Why 3:** Why did {answer_2} occur?
Answer: {answer_3}
**Why 4:** Why did {answer_3} occur?
Answer: {answer_4}
**Why 5:** Why did {answer_4} occur?
Answer: {answer_5} (Root cause)
**Root Cause:** {root_cause}
**4. Reproduction Steps:**
**Can Reproduce:** {yes/no}
**Steps to Reproduce:**
1. {step_1}
2. {step_2}
3. {step_3}
**Expected Behavior:** {expected}
**Actual Behavior:** {actual}
**Environment:**
- Version: {version}
- Platform: {platform}
- Browser: {browser}
- Device: {device}
**5. Immediate Actions:**
**Hotfix Required:** {yes/no}
**Immediate Actions (< 24 hours):**
- [ ] {action_1}
- [ ] {action_2}
- [ ] {action_3}
**Communication:**
- Notify affected users: {yes/no}
- Message: "{user_message}"
- Status page update: {yes/no}
**6. Fix Plan:**
**Estimated Time to Fix:** {time_estimate}
**Development Plan:**
1. **Investigation:** {investigation_steps}
- Time: {investigation_time}
2. **Fix Development:** {fix_approach}
- Time: {dev_time}
3. **Testing:** {test_plan}
- Time: {test_time}
4. **Deployment:** {deployment_plan}
- Time: {deployment_time}
**Dependencies:** {dependencies}
**Risks:** {risks}
**7. Prevention:**
**Similar Bugs Possible:** {yes/no}
**Prevention Measures:**
- Code review improvements: {review_changes}
- Testing additions: {test_additions}
- Monitoring additions: {monitoring_additions}
- Documentation updates: {doc_updates}
**8. Bug Report Quality Assessment:**
**Current Report Quality:** {quality_score}/10
**Missing Information:**
- [ ] Reproduction steps
- [ ] Expected vs actual behavior
- [ ] Environment details
- [ ] Screenshots/logs
- [ ] Impact assessment
**Improved Bug Report Template:**
```
**Title:** [Clear, specific title]
**Severity:** {severity}
**Description:**
[What happened? Be specific]
**Steps to Reproduce:**
1. {step}
2. {step}
3. {step}
**Expected Behavior:**
[What should happen?]
**Actual Behavior:**
[What actually happened?]
**Impact:**
- Users affected: {number}
- Workaround: {yes/no}
- Frequency: {how_often}
**Environment:**
- Version: {version}
- Platform: {platform}
- Browser: {browser}
**Screenshots/Logs:**
[Attach relevant files]
**Business Impact:**
[Why does this matter?]
```
**9. Stakeholder Communication:**
**Engineering Team:**
"[Critical/High/Medium/Low] Bug: {title}
Impact: {user_count} users affected
Severity: {severity}
Priority: {priority}
Root Cause: {root_cause}
Action Required: {action}
Timeline: {timeline}
Details: [Ticket link]"
**Customer Support:**
"Aware of bug: {title}
**Status:** Under investigation / Fix in progress / Fixed
**ETA:** {eta}
**Workaround (if available):**
{workaround_steps}
**Messaging for customers:**
'{customer_message}'
Will update when fix is deployed."
**10. Post-Mortem (after fix):**
**Incident Summary:**
- Date/Time: {datetime}
- Duration: {duration}
- Users affected: {user_count}
- Root cause: {root_cause}
**Timeline:**
- {time}: Bug reported
- {time}: Investigation began
- {time}: Root cause identified
- {time}: Fix deployed
- {time}: Verified resolved
**What Went Well:**
- {positive_1}
- {positive_2}
**What Went Wrong:**
- {negative_1}
- {negative_2}
**Action Items:**
- [ ] {action_item_1} - Owner: {owner} - Due: {date}
- [ ] {action_item_2} - Owner: {owner} - Due: {date}
Provide: Triage assessment + fix plan + communication plan + post-mortem.Variables to Replace
{bug_description}{reporter_name}{impact_description}{frequency}{severity}{severity_justification}{user_count}{percentage}{segments}{complaint_count}{revenue_impact}{churn_risk}{sla_status}{brand_risk}{systems}{data_status}{performance_impact}{problem_statement}{answer_1}{answer_2}{answer_3}{answer_4}{answer_5}{root_cause}{step_1}{step_2}{step_3}{expected}{actual}{version}{platform}{browser}{device}{action_1}{action_2}{action_3}{user_message}{time_estimate}{investigation_steps}{investigation_time}{fix_approach}{dev_time}{test_plan}{test_time}{deployment_plan}{deployment_time}{dependencies}{risks}{review_changes}{test_additions}{monitoring_additions}{doc_updates}{quality_score}{title}{step}{number}{how_often}{priority}{action}{timeline}{eta}{workaround_steps}{customer_message}{datetime}{duration}{time}{positive_1}{positive_2}{negative_1}{negative_2}{action_item_1}{owner}{date}{action_item_2}Pro Tips
Severity is about impact, priority is about when to fix. Always do 5 whys to find root cause. Communicate proactively with stakeholders.
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