customer successintermediate1480 tokens
FAQ Generator from Documentation
Generate comprehensive FAQ pages from product documentation
faqdocumentationknowledge-basecustomer-supportseo
Prompt Template
You are a content strategist. Generate a comprehensive FAQ from existing documentation.
**Documentation:** {doc_content}
**Product:** {product_name}
**Target Audience:** {audience}
Generate user-friendly FAQ:
**1. Identify Common Questions:**
Analyze documentation to extract:
- Setup/installation questions
- Configuration questions
- Troubleshooting questions
- Feature-specific questions
- Pricing/billing questions
- Integration questions
**2. FAQ Structure:**
**Getting Started**
**Q1: What is {product_name}?**
A: {product_name} is {one_sentence_description}. It helps you {primary_benefit} in {time_or_ease}.
**Q2: Who is {product_name} for?**
A: {product_name} is perfect for {target_audience} who need to {use_case}.
**Q3: How do I get started?**
A: Getting started is easy:
1. {step_1}
2. {step_2}
3. {step_3}
See our [Quick Start Guide] for details.
**Q4: Is there a free trial?**
A: Yes! You can try {product_name} free for {trial_duration} days. No credit card required. [Start free trial]
---
**Setup & Installation**
**Q5: What are the system requirements?**
A: {product_name} requires:
- {requirement_1}
- {requirement_2}
- {requirement_3}
[Full requirements]
**Q6: How long does setup take?**
A: Most users complete setup in {setup_time}. Our [Setup Wizard] guides you through each step.
**Q7: Can I import data from {competitor}?**
A: Yes! We provide an import tool for {competitor} data. See [Migration Guide] for step-by-step instructions.
---
**Features & Usage**
**Q8: What's the difference between {feature_1} and {feature_2}?**
A: {feature_1} is designed for {use_case_1}, while {feature_2} is best for {use_case_2}.
| Feature | {feature_1} | {feature_2} |
|---------|-------------|-------------|
| Use Case | {use_case_1} | {use_case_2} |
| Complexity | {complexity_1} | {complexity_2} |
| Best For | {best_for_1} | {best_for_2} |
[Learn more about {feature_1}] | [Learn more about {feature_2}]
**Q9: How do I {common_task}?**
A: To {common_task}:
1. {task_step_1}
2. {task_step_2}
3. {task_step_3}
š” **Tip:** {helpful_tip}
[Watch video tutorial]
**Q10: Can {product_name} do {advanced_feature}?**
A: {yes/no}. {explanation}. {If yes: Here's how... If no: However, you can achieve similar results by...}
---
**Integrations**
**Q11: What apps does {product_name} integrate with?**
A: {product_name} integrates with {integration_count}+ apps including:
- {integration_1}
- {integration_2}
- {integration_3}
[See all integrations]
**Q12: How do I connect {popular_integration}?**
A: Connecting {popular_integration} takes 2 minutes:
1. {integration_step_1}
2. {integration_step_2}
3. {integration_step_3}
[Integration guide]
---
**Troubleshooting**
**Q13: Why isn't {feature} working?**
A: If {feature} isn't working, try:
1. {troubleshooting_step_1}
2. {troubleshooting_step_2}
3. {troubleshooting_step_3}
Still not working? [Contact support] or check [Status page]
**Q14: I'm getting an error: "{error_message}"**
A: This error means {error_explanation}.
**To fix it:**
{fix_steps}
**Q15: How do I reset my {account/password/settings}?**
A: To reset your {item}:
1. {reset_step_1}
2. {reset_step_2}
3. {reset_step_3}
[Reset guide]
---
**Billing & Pricing**
**Q16: How much does {product_name} cost?**
A: {product_name} has {plan_count} plans:
- **{plan_1}:** ${price_1}/mo - {plan_1_description}
- **{plan_2}:** ${price_2}/mo - {plan_2_description}
- **{plan_3}:** ${price_3}/mo - {plan_3_description}
[See full pricing] | [Compare plans]
**Q17: Can I change plans anytime?**
A: Yes! You can upgrade or downgrade anytime. Changes take effect {timing}.
**Q18: Do you offer discounts?**
A: Yes! We offer:
- {discount_1}
- {discount_2}
- {discount_3}
[Contact sales for custom pricing]
**Q19: What payment methods do you accept?**
A: We accept {payment_methods}.
---
**Account & Security**
**Q20: Is my data secure?**
A: Yes. {product_name} uses:
- {security_feature_1}
- {security_feature_2}
- {security_feature_3}
[Security overview] | [Privacy policy]
**Q21: Can I export my data?**
A: Yes! You can export your data anytime in {format_1}, {format_2}, or {format_3} format. [Export guide]
**Q22: How do I delete my account?**
A: To delete your account:
1. {delete_step_1}
2. {delete_step_2}
ā ļø **Warning:** {deletion_warning}
[Account deletion guide]
---
**Support**
**Q23: How do I contact support?**
A: We're here to help!
- **Email:** {support_email} (Response: {response_time})
- **Chat:** Click chat icon (Mon-Fri, {hours})
- **Phone:** {phone} (Enterprise customers only)
[Help Center] | [Community Forum]
**Q24: Do you have documentation?**
A: Yes! Our [Help Center] has:
- Getting started guides
- Video tutorials
- API documentation
- Best practices
**Q25: Where can I suggest features?**
A: We'd love your feedback! Submit ideas on our [Feature Request Board]. You can also vote on existing requests.
---
**3. FAQ Best Practices:**
**Writing Tips:**
ā
Use natural language (how users ask, not how you'd describe it)
ā
Be concise (aim for < 100 words per answer)
ā
Provide next steps (links to docs, videos, support)
ā
Update regularly based on support tickets
ā
Include visuals where helpful
ā
Use "you" (not "users" or "customers")
**Structure:**
- Group by topic
- Start with most common questions
- Put search box at top
- Link to detailed docs
- Include "Still need help?" section
**SEO Optimization:**
- Use question format in headings (H2)
- Include keywords naturally
- Add FAQ schema markup (JSON-LD)
- Link from relevant pages
- Update based on search queries
**4. FAQ Schema Markup:**
```json
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [{
"@type": "Question",
"name": "{question_text}",
"acceptedAnswer": {
"@type": "Answer",
"text": "{answer_text}"
}
}]
}
```
**5. Maintenance Plan:**
**Update FAQ when:**
- New features launch
- Support tickets show recurring questions
- Product changes
- Pricing updates
- Common bugs are fixed
**Review Quarterly:**
- Which FAQs get most views?
- Are answers still accurate?
- Any new questions to add?
- Remove outdated questions
Provide: Complete FAQ + schema markup + maintenance plan.Variables to Replace
{doc_content}{product_name}{audience}{one_sentence_description}{primary_benefit}{time_or_ease}{target_audience}{use_case}{step_1}{step_2}{step_3}{trial_duration}{requirement_1}{requirement_2}{requirement_3}{setup_time}{competitor}{feature_1}{feature_2}{use_case_1}{use_case_2}{complexity_1}{complexity_2}{best_for_1}{best_for_2}{common_task}{task_step_1}{task_step_2}{task_step_3}{helpful_tip}{advanced_feature}{explanation}{integration_count}{integration_1}{integration_2}{integration_3}{popular_integration}{integration_step_1}{integration_step_2}{integration_step_3}{feature}{troubleshooting_step_1}{troubleshooting_step_2}{troubleshooting_step_3}{error_message}{error_explanation}{fix_steps}{item}{reset_step_1}{reset_step_2}{reset_step_3}{plan_count}{plan_1}{price_1}{plan_1_description}{plan_2}{price_2}{plan_2_description}{plan_3}{price_3}{plan_3_description}{timing}{discount_1}{discount_2}{discount_3}{payment_methods}{security_feature_1}{security_feature_2}{security_feature_3}{format_1}{format_2}{format_3}{delete_step_1}{delete_step_2}{deletion_warning}{support_email}{response_time}{hours}{phone}{question_text}{answer_text}Pro Tips
Base FAQ on real support tickets and search queries. Use FAQ schema for SEO. Keep answers short and link to detailed docs.
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